Return Policy for Bemagold

Thank you for choosing to purchase our phone case products. We are committed to providing high-quality products and services while also valuing your satisfaction and rights. The following is our return policy, please read it carefully before making a purchase and ensure that you understand and agree to the following terms.

  1. Return Conditions

1.1 Product Condition:
To be eligible for a return, the phone case must meet the following conditions:

  • The phone case must be in its original condition, unused, undamaged, and unaltered.
  • The phone case must include all original accessories, tags, and packaging.

1.2 Return Period:
You need to submit a return request within [seven days] of receiving the phone case. Requests made after this period will not be accepted.

  1. Return Process

2.1 Return Request:
If you meet the return conditions and decide to return the product, please follow these steps:

  • Contact our customer service team within the specified return period, providing the order number and the reason for the return.
  • Our customer service team will guide you through the return process and provide specific information required for the return.

2.2 Return Inspection:
Once we receive your return request, we will inspect and examine the phone case.

  • If the phone case meets the return conditions, we will approve your return request and provide a return address.
  • If the phone case does not meet the return conditions, we will contact you, explain the reasons, and inform you that the return cannot be accepted.

2.3 Refund Process:
After receiving the returned phone case and confirming its compliance with the return conditions, we will process the refund.

  • The refund will be issued using the original payment method you used for the purchase, or an alternative reasonable refund method based on your request.
  • The refund amount will include the actual amount paid for the phone case, excluding any shipping or other fees (unless otherwise agreed).
  • Please note that it may take some time for the refund to be processed and appear in your account. Kindly be patient.
  1. Non-Returnable Items

For hygiene and product safety reasons, phone cases are generally not eligible for return in the following situations:

  • The phone case has been used or damaged.
  • The packaging of the phone case has been opened or damaged.
  • Customized or personalized phone cases, unless there are manufacturing defects.

Please note that the above are general provisions, and specific non-returnable items may vary depending on the nature of the product and legal requirements.

  1. Return Shipping Fee

4.1 Responsibility for Return Shipping Fee:
If you decide to return the product, you will be responsible for the return shipping fee unless the return is caused by our error or a product quality issue.

4.2 Return Shipping Fee Reimbursement:
If the return is caused by our error or a product quality issue, we will reimburse the return shipping fee. Please ensure that you provide accurate information regarding the return fee in your return request for us to process accordingly.

  1. Other Terms

5.1 Non-Quality-Related Returns:
If you decide to return the product for reasons not related to product quality, we may charge a handling fee or deduct the fee from the refund amount. We will communicate the relevant fees to you when you submit the return request.

5.2 Changes to the Return Policy:
We reserve the right to adjust and modify the return policy at any time. Any changes will be announced on our website and communicated to you in advance before they take effect.

Please note that the above return policy applies to Bemagold.